Disclosure

Effective Date: 04 February 2025

At NCIEM America LLC (www.nciem.us), we are committed to maintaining full transparency with our customers, partners, and stakeholders. This Disclosure Policy outlines our business identity, commercial practices, product representations, and content usage in compliance with Google Merchant Center and advertising policies.

1. Business Identity

Company Name:

NCIEM America – National Company of Industrial Equipment Marketing America, LLC

Business Type:

Domestic Limited Liability Company (LLC)

State Registration Control Number: 25036795

Tax Number: 309-060341

Business Address: NCIEM America LLC , 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States

Contact Information:

Phone: +1 470 470 6556

Email: [email protected]

Support: [email protected]

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Order Cut-off Time:

Orders placed before 6:00 PM (EST) are processed the same business day. Orders placed

after 6:00 PM, or on weekends/public holidays, are processed the next business day.

Nature of Business:

We operate an online platform specializing in the distribution of industrial equipment, instruments, and tools for commercial and institutional use.

2. Order Processing, Returns & Warranty

Order Processing & Shipping:

Orders placed before 6:00 PM (EST) are processed the same business day. Orders placed after that time or on weekends/public holidays are processed the following business day. Shipping details, delivery timelines, and service information are provided at checkout or on our Shipping Policy page.

Returns & Refunds:

We offer a straightforward 30-day return and refund policy. For any returns, warranty requests, or product-related concerns, please contact our customer support team.

Warranty & Brand Disclaimer:

All products include manufacturer warranty where applicable. NCIEM America LLC is not endorsed by or affiliated with any manufacturer unless explicitly stated. All product names and trademarks belong to their respective owners.

Accepted Payment Methods:

PayPal • Link (by Stripe) • Visa • Mastercard • American Express • Discover

3. Commercial Relationships

Some products may be supplied by verified third-party manufacturers, distributors, or  partners. We may earn revenue through product sales, partner relationships, promotional placements, or affiliate commissions. These relationships do not influence the accuracy, fairness, or transparency of the information we provide.

4. Product Representations

We make every effort to ensure accurate product descriptions, specifications, pricing, and availability. All images used are original, licensed, or provided by manufacturers. Warranty, shipping, and return information is clearly disclosed before checkout. If any information appears inaccurate, customers may contact us for immediate resolution.

5. Content & External Links

Our website may contain links to third-party resources for informational purposes. We do not control or take responsibility for third-party website content, privacy practices, or accuracy.

6. Endorsements, Reviews & Testimonials

Reviews or testimonials shown on our website come from verified buyers or are published with explicit customer consent. If any product or post contains a material connection (discount, sponsorship, or affiliate relationship), it will be clearly labelled.

7. Affiliate & Sponsored Content

From time to time, certain content or listings may be marked as Sponsored, Advertisement, or Featured. These labels indicate paid promotional placement.

8. Returns & Refund Notice

For eligibility, time frames, and conditions regarding returns or refunds, please refer to our official Return Policy available in the website footer.

9. Updates to This Disclosure Policy

This Disclosure Policy may be updated periodically. Any changes will be posted on this page with an updated Effective Date.