Return Policy Page

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a

return.

To be eligible for a return, your items are unopened in original packaging or have never been used

To start a return, you can contact us at [email protected] Please note that returns will need to be

sent to the following address: NCIEM America LLC , 191 Peachtree St, Suite 1400, Atlanta, Georgia

30303, United States. If your return is accepted, we’ll send you a return shipping label, as well

as instructions on how and where to send your package. Items sent back to us without first

requesting a return will not be accepted.

You can always contact us for any return questions at [email protected]

RETURN METHOD:

Following address: NCIEM America LLC , 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States.

 Your option to send us your return: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?

 Defective Product – Download and Print

Customer Remorse – Customer Responsibility

OUR FEES FOR RETURN OR REFUND OF USA

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or

damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For

Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and

the Re-stocking fee is USD 0.00.

For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchase

by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and

make it right. For your remorse products, you have to bear a certain amount for return shipping.

You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return

is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we have received and inspected your return and let you know whether or not

the refund was approved. If approved, you will receive an automatic refund to your original method

of payment within 10 business days. Please keep in mind that it may take some time for your bank or

credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at

[email protected]

Contact us:

 Company Name: NCIEM America LLC

Address: 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States

Phone: +1 470 470 6556

Email: [email protected]

Business Hours: 9.00 AM – 6.00 PM EST, Monday to Friday

Order Cut-off Time: 6.00 PM EST