Returns & Refunds Policy (USA)
This return and refund policy applies only to purchases made through nciem.us and governed by United States commercial regulations.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your items must be unopened in original packaging or have never been used. To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: NCIEM America LLC, 191 Peachtree St., Suite 1400, Atlanta, GA 30303, United States. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at [email protected].
1. Return Method
Returns to Following address: NCIEM America LLC, 191 Peachtree St., Suite 1400, Atlanta, GA 30303, United States
Your option to send us your return: By Mail
2. Our Fees for Return or Refund of USA
2.1 Damages and issues (Defective Products)
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
2.2 For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the actual cost of return shipping. The Re-stocking fee is USD 0.00. Unfortunately, we cannot accept returns on sale items or gift cards.
3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
4. Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will receive an automatic refund to your original method of payment within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at [email protected].
5. Contact Us
NCIEM America – National Company of Industrial Equipments Marketing America, LLC
Contact Information
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Order Cut-off Time
6:00 PM (EST)