Return Policy Page
Return & Exchange Policy
Effective Date 04/Feb /2025
We want you to be fully satisfied with your purchase. If you're not, here's how we can help:
Eligibility for Return
You may return products that are:
- Damaged in transit
- Incorrectly supplied (wrong item)
- Defective as per the manufacturer’s warranty
Note: Products must be unused, in original condition, and include all packaging, accessories, and documents.
Return Window
- Damaged or incorrect items must be reported within 2 business days of delivery.
- Items must be returned within 7 days from delivery after return authorization is issued.
Return Process
- Contact us via email at [email protected] or call us at 1-470-470-6556 with your order number and issue.
- Our team will verify your claim and issue a Return Authorization.
- Ship the item(s) back using the instructions we provide.
- After inspection, refunds are processed within 7 business days.
Conditions for Return
- Items must be returned in unused, saleable condition with all parts, manuals, and packaging.
- Returns sent without prior authorization may be refused or subject to a 20% restocking fee.
- Customer-arranged shipments damaged in transit are not eligible for return or warranty.
Refund Terms
- Full product refund if the item is returned in like-new condition within the allowed period.
- Shipping fees are non-refundable, unless the return is due to our error or defective merchandise.
Warranty
All items are covered by the manufacturer’s warranty. We are happy to assist in claim processing—please contact support for details.
Need Help?
- Our customer service team in the USA is available to help you via phone or chat.
- Email: [email protected]
- Phone: 1-470-470-6556
Welcome to NCIEM America LLC – Your trusted source for industrial testing and measurement equipment. We supply reliable tools from top global brands with fast delivery, competitive pricing, and exceptional support. Whether you're in energy, environment, medical, or safety industries, we help you measure what matters.
C.R. # 25036795
TAX # 334325993
Products sourced from authorized distributors.
All items covered by manufacturers / brands warranty.
Important Note : Shipping & taxes calculated at
checkout on product/checkout pages
Contact Info
- Address: NCIEM America LLC , 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States
- Phone: T: +1 470 470 6556
- Email: [email protected] / [email protected]
