Shipping Policy

Shipping Policy (FREE SHIPPING)

Effective Date: 04/Feb/2025

Order Confirmation As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and pre-authorized your payment. If you do not receive the confirmation email, please check your spam folder. Otherwise, email us at [email protected] with the subject line “Order Confirmation Not Received” and our team will assist you.

Shipping Policy

At nciem.us, we are committed to providing fast, reliable, and transparent shipping across the United States.

All items are Shipped From Inside United States From  : NCIEM America – National Company of Industrial Equipments Marketing America, LLC, 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States

Shipping Carriers: UPS, FedEx, DHL

Processing Time: 4–5 business days (Monday to Friday)
Transit Time: 5–7 business days (Monday to Friday)
Order Cut-off Time: 6:00 PM EST
Shipping Cost: FREE SHIPPING on all orders within the United States
Tracking: You will receive an email with your tracking number once your order has shipped.

Taxes

Orders shipped within the United States may be subject to applicable state sales tax. The correct tax amount will be automatically calculated at checkout.

Order Handling & Custom Products

All standard orders are processed within 4–5 business days. If your order includes custom items, our team will contact you to confirm customization details. Custom orders will be processed and shipped only after all required information is received

Order Status & Tracking

You will receive email updates about your order status and tracking details once your order has shipped. If you do not receive a tracking number within 7 business days, please contact us at [email protected] for immediate assistance.

Order Acceptance & Fraud Prevention

We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to:

● Product availability
● Pricing or listing errors
● Suspected fraud

To protect against fraudulent activity, we may request additional verification such as billing/shipping address confirmation, phone verification, or identity verification. If an order appears suspicious, we may cancel it without prior notice.

Pricing Accuracy

Although we strive for accuracy in product descriptions and pricing, errors may occasionally occur. If a product is listed incorrectly, we may cancel the order even if payment has been processed. In such cases, we will notify you and provide further instructions.

Contact Us

NCIEM America – National Company of Industrial Equipments Marketing America, LLC
Business Type: Domestic Limited Liability Company (LLC)
State Registration Control Number: 25036795
TAX Number: 309-060341

Business Address: NCIEM America – National Company of Industrial Equipments Marketing America, LLC, 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States

Phone: +1 470 470 6556

Sales Email: [email protected] 

Support Email: [email protected]

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Order Cut-off Time: 6:00 PM (EST)

Order Processing & Shipping

Orders placed before 6:00 PM (EST) are processed the same business day.

Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.