Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about products, shipping, warranties, and ordering on nciem.us.
Q1. Are your products covered by warranty?
Most products include a manufacturer or supplier warranty. Warranty details are clearly specified on each individual product page.
Q2. Do you ship internationally?
No. At present, we ship from and to locations within the United States only. International shipping is not supported on this platform.
Q3. How can I track my order?
Once your order has been shipped, a tracking number will be sent to your registered email address automatically.
Q4. Can I return a product?
Yes. Returns are accepted in accordance with our Returns & Refund Policy. Items that are damaged, defective, or incorrectly supplied are eligible for return, replacement, or refund, subject to policy terms.
Q5. Are you an authorized reseller of all the brands you carry?
We source products from reputable manufacturers and authorized distributors. Where applicable, authorization or distributor status is clearly mentioned on the product page.
Q6. Can I request a quotation or bulk pricing?
Yes. For B2B pricing, bulk orders, or custom quotations, please contact our sales team at [email protected].