Effective Date 04/Feb /2025

Welcome to NCIEM America LLC

NCIEM (National Company of Industrial Equipments Marketing America) is a trusted U.S. platform for industrial eCommerce. This policy outlines the terms and conditions for sellers using the NCIEM Marketplace.

Why Sell on NCIEM?

• Zero listing fees – register and list your catalog free
• NCIEM Fulfillment for faster delivery and quality control
• Access to eCommerce service providers (logistics, photography, packaging)
• Seller Protection Fund to reduce risk from fraud or returns
• Timely payments and dedicated seller support
• Training and onboarding programs for sellers

1. Seller Eligibility

• Legally registered business entity with trade license
• Authorized to sell the listed products
• Provide ID, tax info, and bank details

2. Product Listings & Brand Integrity

• Accurate and updated descriptions, pricing, and specs
• No unauthorized use of trademarks or logos
• Only genuine, compliant products may be listed

3. Fulfillment & Shipping

• Ship within committed lead times
• Use NCIEM logistics partners or your own, with tracking
• Professional, safe packaging required

4. Returns, Refunds & Support

• Comply with NCIEM’s return policy
• Provide full refunds for defective or incorrect items
• Respond to customer messages within 1 business day

5. Prohibited Listings

• Counterfeit or unauthorized goods
• Weapons, drugs, recalled or unsafe items
• Non-compliant or restricted items under U.S. law

6. Pricing & Transparency

• No false discounts, price manipulation or hidden charges
• Taxes and shipping charges must be disclosed clearly

7. Third-Party Services

We connect sellers with trusted service providers for logistics, packaging, cataloging, and photography to help streamline operations.

8. Seller Protection & Resolution

Eligible claims are protected by our Seller Protection Fund. Disputes are handled by NCIEM’s compliance team with fair investigation procedures.

9. Account Suspension

• Violations of this policy may result in suspension or termination
• Includes repeated customer issues, IP violations, or fraudulent activity

10. Legal Compliance & Contact

• Sellers must comply with U.S. tax, eCommerce, and consumer protection laws

Email: [email protected]
Phone: 1-470-470-6556
Website: www.nciem.us